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Announcing Canvas Tier 1 Support
The Stanford Canvas team is happy to announce that we have engaged with Instructure to offer you Canvas Tier 1 Support. More specifically you will now have access to 24/7 phone and chat support.
To access Canvas chat support:
- Log into Canvas
- Navigate to the Help menu
Click on the option: Canvas the 24/7 Help: Live Chat with Instructure Support.
Canvas Tier 1 phone support hotline for faculty, teaching staff and students can be reached at: 1-833-277-2031.
Once you have successfully placed a call, you will be prompted to identify your affiliation:
- Press #1 for Graduate School of Business affiliates
- Press #2 for faculty, teaching staff and students from any other school/department
If the Tier 1 agent is unable to successfully address your Canvas related issue(s), s/he will file a ticket with our local support staff, who will then address your ticket during normal business hours.
The Stanford Canvas team hopes you find the new Tier 1 support service to be beneficial. As always, we welcome your feedback. Feel free to submit your comments, questions or concerns to firstname.lastname@example.org.